Privacy Policy

Last updated: June 2026

Privacy Policy

Jurien Bay Oceanic Experience ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a booking or interact with us.

Who We Are

Jurien Bay Oceanic Experience is operated by JBOE Marine Group Pty Ltd, based in Jurien Bay, Western Australia.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: info@jurienbayoceanic.com.au

What Information We Collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Phone number

• Postal address (where required)

• Booking details

• Passenger names

• Emergency contact information

• Medical or dietary information voluntarily provided for participation in tours

• Payment information processed through secure third-party payment providers

• Communications you send to us via email or contact forms

• Website usage information collected through cookies and analytics tools

How We Collect Information

We may collect information when you:

• Make a booking

• Purchase a gift voucher

• Submit an enquiry

• Subscribe to updates

• Contact us by email or phone

• Visit our website

• Interact with us on social media

Information may also be collected through authorised booking platforms and payment providers used by our business.

How We Use Your Information

We use your personal information to:

• Process and manage bookings

• Communicate important tour information or weather updates

• Respond to enquiries

• Provide customer support

• Process payments and refunds

• Meet legal and safety obligations

• Improve our services and website

• Send marketing communications where you have chosen to receive them.

Payment Information

Payments made through our website or booking systems are processed by secure third-party providers.

We do not store your full credit card details on our own systems.

Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared with trusted third parties where necessary to operate our business, including:

• Booking and reservation platforms

• Payment processors

• Website hosting providers

• Professional advisers

• Government authorities where required by law

• Emergency services where necessary for health or safety reasons.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

You can choose to disable cookies through your web browser settings, although some features of the website may not function correctly.

Data Security

We take reasonable steps to protect personal information from misuse, interference, unauthorised access, modification or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Access and Correction

You may request access to the personal information we hold about you or request that inaccurate information be corrected.

To do so, please contact us using the details provided above.

Marketing Communications

If you have subscribed to receive updates or promotional material, you may opt out at any time by following the unsubscribe instructions or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations.

The most current version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact:

Jurien Bay Oceanic Experience
Email: info@jurienbayoceanic.com.au